31, Jalan Utama 3/5 · Bandar Baru Kangkar Pulai Open daily · 10:00 AM–10:00 PM WhatsApp +60 11-6118 1147

Martin · Kangkar Pulai, JB · 9 years in repair

Device acting up?
Ask Martin first.

Send the model, fault image and what happened first; then Martin checks which layer the fault is in and whether repair makes sense.

FAULT LAYERS OUTSIDE-IN CHECK
  1. L1 Display & touchOuter glass, display, touch
  2. L2 Parts & modulesBattery, flex cables, camera
  3. L3 Board-level faultsCharging IC, shorts, CPU
WhatsApp your issue ↗ Start symptom check ↓
FixHub
Phone brands we repair

Phones, tablets, laptops and board-level work; each model is assessed first.

SHEET 01 · DEVICES & SERVICES

Find repair services by device.

Grouped by device, so you can start with the category and then move into symptom checks and repair confirmation.

04EARBUDS · SERVICE
Professional AirPods and wireless earbuds repair workbench

AirPods / Earbuds

Over 2 years old with short battery life or frequent dropouts? Often battery aging.

Choose an earbud symptom ↓

SHEET 02 · REDNOTE REPAIR FEED

Martin's real repair work,
straight from his Rednote.

Rednote profileFixhub Martin 手机维修📱
AIRPODS · BATTERY

AirPods won't charge / dropouts

Rednote post
Martin's Rednote post about AirPods battery, dropout and charging issues View Rednote post ↗

For charging failure, frequent dropouts or one silent side, the battery and connection are checked first.

DISPLAY · SCREEN

Phone screen & display faults

Rednote post
Martin's Rednote post about phone white-screen, display and screen issues View Rednote post ↗

For iPhone, Samsung and other screen or display issues, the fault range is checked before a repair plan is confirmed.

PROTOCOL · BEFORE REPAIR

Four things made clear before repair.

Fault range, diagnosis fees, part options and warranty boundaries are explained before you decide whether to continue.

Scope first

Fault range

We first narrow the fault to the display, flex, battery, charging line or board instead of guessing one part from one symptom.

You know the inspection direction
Costs first

Cost and approval

Diagnosis fees, no-repair fees and the repair quote are explained first; repair starts only after you approve it.

Repair starts after approval
Purpose first

Data boundary

Work stays limited to the fault. If a password or test data is needed, the purpose is explained first.

Password and test-data use is explained
Parts first

Parts and warranty

Part grade, price differences, applicable warranty and exceptions are explained before repair.

Part grade and warranty limits are explained

SHEET 03 · SYMPTOM GUIDE

What is your device doing?
Start with the closest symptom.

Choose a device, then the closest symptom. Martin will show what he usually checks first and what to prepare; the final result still requires hands-on inspection.

Martin quick check Pick device first, then symptom · quick triage only

Choose the closest situation

    Pick a symptom first

    What Martin checks first

    Choose the closest symptom on the left. This only groups the next step; it is not a final diagnosis.

    Before messaging Martin, these 3 items help a lot:
    • Full model plus storage / version
    • Fault photos, video, or error screen
    • When it was dropped, water-damaged, repaired, or updated

    This is an initial guide only and cannot replace hands-on diagnosis.

    SHEET 04 · SERVICE FLOW

    From first message to return — four clear steps.

    Martin follows the job from device details and quote approval through repair, final testing and return.

    SERVICE ROUTE · FIXHUB

    Approval before repair. 4 checkpoints

    1. Send device details

      Tell Martin the device type, model, symptoms, photos and your area.

      Device details

    2. Confirm pickup

      Confirm time, coverage and cost; nearby JB pickup and return can be free, with pickup after 7:30 PM daily.

      Pickup plan

    3. Diagnose and quote

      Martin explains the fault and cost. Repair starts only after your approval.

      Quote approval

    4. Repair, test and return

      After repair, the device is function-tested before return delivery or collection.

      Final handover

    SHEET 05 · SHOP LOCATION

    Visit the shop.
    Navigate straight to FixHub.

    The shop is in Bandar Baru Kangkar Pulai, Skudai, JB. Visit in person or use the map to plan your route first.

    Open daily · 10:00 AM–10:00 PM
    FIXHUB · KANGKAR PULAI 31, Tingkat Bawah,
    Jalan Utama 3/5     Bandar Baru Kangkar Pulai, 81300 Skudai, Johor, Malaysia
    Area
    Skudai · Johor Bahru
    Pickup & return
    Ask about nearby JB coverage
    Google Maps ↗ Waze ↗ Apple Maps ↗
    Can't make it to the shop?

    Send Martin your area and he will confirm coverage and the available timing.

    Ask about pickup ↗
    Map preview
    Open in Google Maps ↗
    Once you reach Jalan Utama 3/5, follow the map pin to the shop.
    Martin inspecting board-level repair details under a microscope Microscope inspection
    MARTIN AT THE BENCH Confirming board faults under the microscope.

    TECHNICIAN 06 · MARTIN

    Martin checks it himself,
    then explains the repair direction.

    Martin starts by confirming the symptom, then explains the risks, parts and next step before the device is opened.

    "Quickly assess the issue, then suggest a suitable repair plan."

    SHEET 07 · BEFORE REPAIR

    Before you send,
    prepare these details.

    Pre-repair checklist

    • ✓ Back up your data & verify it
    • ✓ Confirm Apple ID / Google sign-in works
    • ✓ Disable Find My / anti-theft lock, or have the password ready
    • ✓ Remove the SIM card & case (if needed)
    • ✓ Water damage: power off, don't charge, contact us
    Why is diagnosis needed before a quote?＋

    We can point you in the right direction by symptom, but the same symptom can come from different parts; the final cost is confirmed after diagnosis.

    WhatsApp Us ↗